Refund policy

At Zenvoran, we want you to feel confident when shopping for pool and garden umbrellas. If you are not fully satisfied with your purchase, we are here to help.

This Return and Refund Policy applies to purchases made through zenvoran.myshopify.com.

Return Window

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return, the item must be:

Unused and in the same condition that you received it
In its original packaging, when possible
Complete with all parts, accessories, manuals, and protective materials
Free from damage caused by misuse, improper assembly, outdoor exposure after use, or accidental damage

Return Shipping

Zenvoran offers free return shipping for eligible returns.

Once your return request is approved, we will provide you with return instructions and, when applicable, a prepaid return shipping label.

No Restocking Fee

We do not charge any restocking fees for approved returns.

Final Sale Items

We do not offer final sale items. All eligible products may be returned according to this policy.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, missing parts, or you received the wrong product, contact us as soon as possible.

Please include:

Your order number
A short description of the issue
Clear photos or videos of the product, packaging, and any visible damage

Once reviewed, we will offer a suitable solution, such as a replacement, return, or refund.

Non-Returnable Conditions

Returns may not be accepted if the item:

Has been used, installed, assembled, or altered
Shows signs of wear, stains, weather damage, or misuse
Is missing important parts or accessories
Was damaged after delivery due to improper handling, storage, or installation

Refunds

Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your bank or card statement, depending on your payment provider.

Exchanges

If you would like to exchange your item for another model, size, or color, please contact us first. Exchanges are subject to product availability.

If the item you want is not available, we may offer a refund or help you place a new order.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to cancel it.

If the order has already been shipped, you may need to wait until delivery and request a return under this policy.